The moment someone realizes they have this problem is usually three months after onboarding, when their team hits a workflow that the tool simply can't handle — and they discover that missing capability is either locked behind a higher tier or on a vague roadmap. By then they've migrated data, trained staff, and feel stuck.

This gap persists because the vendors selling PM software have every incentive to obscure feature depth during the sales process. Marketing pages list categories ('reporting', 'resource management') without specifying what those categories actually do. The buyer is often an ops manager or IT lead who doesn't have time to run a 30-day trial across five tools. The daily users who discover the gaps aren't the ones who signed the contract.

What's missing is a structured, workflow-specific comparison that goes below feature categories to actual capabilities — things like 'can you assign a feature to multiple releases without duplicating it' or 'can a viewer-tier user export to CSV without upgrading.' Review sites list features as checkboxes but don't capture the 'we wish some advanced features were available to just a few users' level of granularity — seat-level permission nuances, add-on requirements, and behaviors that only surface in real use.

This is a business and not a feature because the need recurs every time a team outgrows a tool, every time a company standardizes software across departments, and every time a procurement team negotiates a renewal. The cost of getting it wrong is a full migration — data export pain, retraining, lost institutional configuration. A buyer who avoids one bad $40k/year enterprise contract would pay meaningfully for this.

What to build

Build a structured PM tool evaluation engine where buyers input their specific workflows and seat permission requirements, and receive a scored breakdown of which tools natively support each — including which capabilities require paid add-ons or higher tiers — sourced from a maintained database of vendor tier documentation and verified user reports.

Where to start

Start with one specific workflow cluster — say, product roadmapping teams evaluating tools like Aha! — where the tier confusion is most documented and the buyer pain is highest, and build depth there before expanding to general PM.

The hard part

Keeping the capability database accurate as vendors quietly change tier inclusions — the complaint that 'the feature set has been reduced for the same price tiers' means your data has a shelf life, and stale data destroys trust faster than having no data at all.

How it makes money

Charge procurement teams a flat fee per evaluation report ($200–500), or offer a subscription to HR/IT teams that run multiple software evaluations per year ($2,000–8,000/year per company).

See the evidence. The complaints behind this idea, the products they came from, and similar ideas in Project Management.

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