267 complaints extracted from 267 reviews of Aloware between 2019-05 and 2026-01, average rating 4.12/5, grouped into the problems users report most. Each problem links to the market it belongs to and to startup ideas built on it.
The problems Aloware users report
Crashes, drops, and silent disconnections mid-call — 25 complaints about Aloware; 25 complaints across 1 product · market pageUsers report Aloware crashing during live calls, dropping connections even on hardwired gigabit lines, and silently disconnecting from HubSpot for up to 24 hours with no alert or explanation. The mobile app is largely unusable — call transfer is frequently grayed out, contacts show as phone numbers only, and the app crashes often enough that reps avoid it. The pattern isn't one bad bug: it's an accumulation of half-finished features and stability problems that sales reps absorb daily as lost calls and wasted time.
Inbound call and notification delivery failure — 18 complaints about Aloware; 32 complaints across 2 products · market pageSales reps using AI call software routinely miss live inbound calls because the app fails to ring, show an answer button, or deliver any notification — only discovering the missed call after the fact. Users describe calls that 'only show missed call immediately', notifications arriving '30% of the time', and Android phones demanding daily permission re-acceptance just to receive alerts. The failure isn't one bug — it's a cluster of delivery, routing, and OS-permission breakdowns that make the software unreliable as a phone.
Power dialer that can't be trusted or controlled — 16 complaints about Aloware; 32 complaints across 3 products · market pageSDRs and sales reps are fighting their own dialing software instead of selling. The power dialer unpauses itself when reps step away, dials contacts out of sequence, adds DNC contacts anyway, and can't be shared cleanly across a team doing concurrent dialing. The dialpad is locked to a single browser window, voice playback is sluggish, and the whole experience is described repeatedly as 'slow', 'aggressive', and 'needs work' — not a single vendor's rough edge, but a category-wide failure to treat the dialer as a first-class workflow tool.
AI sales tools have no usable mobile app — 16 complaints about Aloware; 32 complaints across 4 products · market pageSales reps using AI-assisted calling and outreach tools are stuck at their desks because the mobile experience is either missing entirely or crippled compared to desktop. Complaints range from 'there is no mobile app' and 'the only way to respond to people is on a computer' to users who have a mobile app but describe it as 'clunky', 'old', and missing features like conferencing, analytics, and basic navigation that desktop users take for granted. Android users are especially underserved — multiple products have either no Android app at all or an underdeveloped one, despite Android commanding the majority of smartphone market share.
Call state chaos blocking agents mid-workflow — 11 complaints about Aloware; 35 complaints across 2 products · market pageAgents constantly lose work or get stuck because the software doesn't manage competing call states cleanly. Notes get auto-saved or wiped mid-entry when a new call arrives, outbound calls end inbound ones, transfers generate duplicate tickets or silently fail with no confirmation, and the after-call work window disappears without warning. The system treats each call as isolated, so anything happening between calls — note-taking, rating, queuing a callback — is a fragile no-man's-land.
Degraded UI after forced software upgrades — 9 complaints about Aloware; 32 complaints across 6 products · market pageUsers across multiple AI sales assistant products say their interfaces became harder to use, buggier, and visually worse after major version updates — not better. Complaints range from 'the new version is not as intuitive and easy to use as the old one' to 'the new workspace is buggy and seems like it could have used more testing before rolling out.' The consistent thread is that regressions in usability are introduced at upgrade time, and users feel stuck with a worse product they didn't choose.
Slow load times blocking sales workflows — 6 complaints about Aloware; 23 complaints across 3 products · market pageAcross multiple AI sales assistant tools, users consistently hit slow load times when opening calls, pulling contact data, enriching lists, and exporting reports — with exports sometimes taking 20-30+ minutes. The problem recurs on every session and compounds when handling larger data sets, forcing reps to exit and reopen apps mid-workflow or wait while a call is already live.
Phone number routing and dialer reliability failures — 6 complaints about Aloware; 23 complaints across 3 products · market pageUsers are routinely connected to wrong numbers, see incorrect caller IDs on the recipient's side, and lose track of which number they're calling from — sometimes mid-call. Specific complaints include calls being routed to 'incorrect numbers when dialing,' caller ID not syncing with the database, numbers being swapped between consultants' outbound calls, and reps having to call themselves just to verify their number isn't flagged as spam. The dialer itself misbehaves enough that redialing and multi-click workarounds are a daily routine.
Silent bugs with no useful error context — 6 complaints about Aloware; 23 complaints across 3 products · market pageUsers across multiple AI sales assistant tools report recurring bugs — glitches in sequences, inconsistent triggers, broken reports that require manual refreshes, copy-paste failures — with no specific error messages to explain what went wrong. The complaint isn't that bugs exist, it's that 'the platform does not provide specific error messages when issues occur, leaving users guessing about the problems.' Sales reps and ops managers waste time diagnosing issues that the software itself won't explain.
AI sales software too hard to navigate — 6 complaints about Aloware; 16 complaints across 4 products · market pageUsers across multiple AI sales tools consistently struggle to find where things live and how to make changes — complaints range from 'have to click through several areas to find what you're looking for' to 'hard to navigate and not as user intuitive at times' to specific frustrations like mobile use feeling broken and accessibility being an afterthought. The problem isn't that features are missing — it's that the features exist but are buried, inconsistently placed, or require training that never comes.
In their words
“It doesn't work all the time; twice a day it goes out or we lose a call or can't connect.”0/5 · 2023-10-17
“the recent update has bugs”0/5 · 2023-10-12 · Silent bugs with no useful error context
“It is very laggy.”0.5/5 · 2025-06-04 · Chronic lag during active sales shifts
“I do not always get notifications that I am receiving a phone call.”0.5/5 · 2022-01-27 · Inbound call and notification delivery failure
“The power dialer in Aloware will unpause itself and continue to dial on my behalf when I am away from my desk due to an unreliable pause button.”1/5 · 2025-06-03 · Power dialer that can't be trusted or controlled
“Audio constantly cuts out on web and the mobile app.”1/5 · 2025-05-25 · VoIP call audio quality failures